ATWIX MANAGED SERVICES
eCommerce Managed Services Without the Guesswork
Ongoing support, maintenance, and improvements for your commerce platform, with a plan that fits your business. From monitoring and security to optimization and development, you get a clear scope, flexible priorities, and a predictable monthly cost.
Adobe Gold · Shopify Plus · Shopware Platinum
What one flat fee removes
Buying a block of hours puts the risk on you: overages when things break, wasted budget when they don’t. A fixed monthly fee with defined services removes that risk.
No surprise overages
Your invoice is the same every month, no matter what the month threw at you.
No expiring hours
Nothing to burn down before a deadline. You pay for outcomes, not clock time.
No re-scoping
Priorities shift as your business shifts, without a new SOW every time.
Pick your band
One flat fee per month. Every band covers the platform basics; higher bands add speed, capacity, and strategic depth.
Monthly fee per store. We confirm final scope after a short technical review. Infrastructure and hosting are out of scope.
What each tier covers
| Guard | Govern | Grow | |
|---|---|---|---|
| Sirius integration & API hub | ✓ | ✓ | ✓ |
| Axion business-event monitoring | ✓ | ✓ | ✓ |
| Coretrace daily security scanning | ✓ | ✓ | ✓ |
| Alert triage & incident notification | ✓ | ✓ | ✓ |
| Remediation & fixes | Fixed-price | Included (autonomous) | Included (autonomous) |
| Bugfixes & security patches (autonomous) | – | ✓ | ✓ |
| Minor version upgrades | – | ✓ | ✓ |
| Month-1 audit: code, performance, security, infrastructure | – | ✓ | ✓ |
| Audit-driven fixes & refactoring | – | ✓ | ✓ |
| Outcome accountability (KPIs in band, Core Web Vitals green) | – | ✓ | ✓ |
| P1 SLA (7–17 CT, working days) | Best-effort triage | Response in 4 business hours | Response in 1 hour, workaround in 3 |
| Major version upgrades | – | Fixed-price initiative | One per contract year |
| Named team (same people every month) | – | – | ✓ |
| AI-readiness checkups (organic and AI search, agentic shoppers) | – | – | ✓ |
| Optimization streams (site search, analytics, CRO, audit) | – | – | One initiative per month |
| Quarterly business review & strategic consulting | – | – | ✓ |
| Free discovery & estimation for roadmap items | – | – | ✓ |
| Priority scheduling for fixed-price work | – | – | ✓ |
| Monthly report | Alerts caught | + Work performed | + Strategic advisory |
| New feature development | Fixed-price | Fixed-price | Fixed-price, priority queue |
| Infrastructure & hosting | Out of scope | Out of scope | Out of scope |
Platforms we manage
Adobe Gold Solution Partner
Adobe Commerce
Adobe Commerce managed services from the #1 Magento code contributor 2018-2025. Patching, upgrades, and performance for Open Source and Cloud.
Shopware Platinum Partner
Shopware
Shopware managed services with B2B depth. Support for stores running ERP integrations, custom plugins, and complex pricing logic.
Shopify Plus Partner
Shopify
Shopify managed services for Plus stores that outgrew self-serve. Theme work, integrations, and conversion optimization capacity.
Need deeper work on one platform? See our Magento maintenance and support services, Shopware integration solutions, and Shopify Plus development services.
Locked into another provider? We’ll help buy you out.
Switch to Atwix and we may credit your remaining contract costs toward your first months, so you can change partners without paying twice for overlapping services. Subject to agreed terms and limits.
Frequently Asked Questions
Answers on scope, pricing, and switching. Ask us directly →
What are eCommerce managed services?
eCommerce managed services are ongoing support, maintenance, and improvements delivered by an external team for a recurring fee. Atwix offers fixed-fee plans for Adobe Commerce, Shopware, and Shopify, covering everything from monitoring and security scanning to maintenance, optimization, and development, depending on your plan. Each plan has a defined scope, with flexibility to prioritize work as your business needs change.
What does the fixed monthly fee include?
Each band defines its own scope. Guard covers monitoring, security scanning, and alert triage through the Sirius, Axion, and Coretrace tooling. Govern adds autonomous bugfixes, patches, minor upgrades, a month-1 audit, and a 4-business-hour P1 SLA. Grow adds a named team, one major upgrade per contract year, a 1-hour P1 SLA, and monthly optimization work. The fee stays the same each month regardless of how much support the month required.
How is this different from buying a block of hours?
Hour blocks expire, run over, and need re-scoping when priorities change. A fixed fee removes all three problems: you get defined services, you can re-prioritize within your band at any time, and the invoice stays constant. Larger initiatives such as major upgrades or new features are quoted upfront as fixed-price work, so there are no surprises there either.
Which platforms do you cover?
Adobe Commerce (including Magento Open Source), Shopware, and Shopify. Atwix holds Adobe Gold Solution Partner, Shopware Platinum Partner, and Shopify Plus Partner statuses, with 300+ eCommerce certifications behind our team.
What is the contract buyout offer?
Companies committed to another managed services provider may receive a credit toward their remaining contract costs when they move to Atwix, subject to agreed terms and limits. Raise it on your first call and we will confirm eligibility.
How fast can we start?
Engagements start with a short technical review of your platform, then onboarding onto your band. Timelines depend on platform complexity; we give you a specific start date after the review.
Ready for a better partner?
Tell us about your platform and your current support setup. We will come back with a fixed monthly quote and a plan for your first 90 days.
