ATWIX MANAGED SERVICES
eCommerce Managed Services Without the Guesswork
Ongoing support, maintenance, and improvements for your commerce platform, with a plan that fits your business. From monitoring and security to optimization and development, you get a clear scope, flexible priorities, and a predictable monthly cost.
Adobe Gold · Shopify Plus · Shopware Platinum
What one flat fee removes
Buying a block of hours puts the risk on you: overages when things break, wasted budget when they don’t. A fixed monthly fee with defined services removes that risk.
No surprise overages
Your invoice is the same every month, no matter what the month threw at you.
No re-scoping
Priorities shift as your business shifts, without a new SOW every time.
Fixes stay in your fee
Enhancement hours cover new work. In Govern, Guide and Grow, what was working and breaks is fixed within your monthly fee.
Pick your plan
One flat fee per month, per store. Every plan covers the essentials; higher plans add autonomy, speed, and strategic depth.
Global / Enterprise
Everything in Grow, plus a named team, free discovery and estimation for roadmap items, and priority scheduling for fixed-price initiatives.
Final scope confirmed after a short technical review. Infrastructure and hosting out of scope.
Platforms we manage
Adobe Gold Solution Partner
Adobe Commerce
Adobe Commerce managed services from the #1 Magento code contributor 2018-2025. Patching, upgrades, and performance for Open Source and Cloud.
Shopware Platinum Partner
Shopware
Shopware managed services with B2B depth. Support for stores running ERP integrations, custom plugins, and complex pricing logic.
Shopify Plus Partner
Shopify
Shopify managed services for Plus stores that outgrew self-serve. Theme work, integrations, and conversion optimization capacity.
Need deeper work on one platform? See our Magento maintenance and support services, Shopware integration solutions, and Shopify Plus development services.
Locked into another provider? We’ll help buy you out.
Switch to Atwix and we may credit your remaining contract costs toward your first months, so you can change partners without paying twice for overlapping services. Subject to agreed terms and limits.
Frequently Asked Questions
Answers on scope, pricing, and switching. Ask us directly →
What are eCommerce managed services?
eCommerce managed services are ongoing support, maintenance, and improvements delivered by an external team for a recurring fee. Atwix offers fixed-fee plans for Adobe Commerce, Shopware, and Shopify, covering everything from monitoring and security scanning to maintenance, optimization, and development, depending on your plan. Each plan has a defined scope, with flexibility to prioritize work as your business needs change.
What does the fixed monthly fee include?
Each plan defines its own scope. Guard covers Axion business-event monitoring, Coretrace daily security scans, autonomous security patching, and a quarterly business review. Govern adds 12 enhancement hours a month, bug fixes, and a code base and security audit in month one. Guide adds 30 hours, a performance and infrastructure audit, and a 4-business-hour P1 SLA. Grow adds 60 hours, one major platform upgrade per contract year, a 1-hour P1 SLA, AI-readiness checkups, and a monthly optimization stream. The fee stays the same every month, no matter how much support the month needed.
How much do eCommerce managed services cost?
Atwix plans run from $3,000 to $13,500 per month, per store, depending on how much autonomy, speed, and capacity you need. Global and enterprise pricing is quoted after a short technical review.
How is this different from buying a block of hours?
Hour blocks run over when things break, sit unused when they don’t, and need re-scoping every time priorities change. A fixed fee removes all three: defined services, priorities you can change within your plan at any time, and the same invoice every month. Roadmap features and work beyond your plan are quoted upfront as fixed-price initiatives.
Which platforms do you cover?
Adobe Commerce (including Magento Open Source), Shopware, and Shopify. Atwix holds Adobe Gold Solution Partner, Shopware Platinum Partner, and Shopify Plus Partner statuses, with 300+ eCommerce certifications behind our team.
What is the contract buyout offer?
Companies committed to another managed services provider may receive a credit toward their remaining contract costs when they move to Atwix, subject to agreed terms and limits. Raise it on your first call and we will confirm eligibility.
How fast can we start?
Engagements start with a short technical review of your platform, then onboarding onto your plan. Timelines depend on platform complexity; we give you a specific start date after the review.
Ready for a better partner?
Tell us about your platform and your current support setup. We will come back with a fixed monthly quote and a plan for your first 90 days.
