As you may already know – Zendesk is a great solution for support. So why won’t we integrate it with the great e-commerce platform – Magento? In this blog post we describe the complete process of setting up Zendesk for Magento and getting the Magento contact form to create support requests within Zendesk.
There’s no unbreakable protection. You may have the hosting provider with a great security: firewalls, antiviruses, malware protection etc., but.. Are you sure that your home/office computer is protected enough, and your neighbor is absolutely trusted person? It worth nothing to grab saved passwords, cookies, RSA keys from some computer and get an ability to access secured remote area. Recently, we’ve noticed that some sites were affected by the exploit which sends customers credit card numbers to a remote site. It’s useful to check your own site because you might not even guess about the ‘gremlin’ in your Magento installation.
One of the most Magento Enterprise Edition major features is Full Page Cache (FPC). It allows to cache HTML contents of an entire page and display it without making tons of unnecessary database requests and additional operations. It makes Magento run greatly faster and accept more visits at once on the same server configuration. However, features are the most favorite places of insidious bugs..
As you may already know, Authorize.net is very useful and popular payment method with Magento. That is why we decided to write an article on this topic, where we share our own knowledges and experience on how to deal with this system.
From time to time, we have to manipulate with the messages in Magento. It is really easy if you just change the message text – in this case, you can simply open a corresponding translation file in the current package “locale” directory or “app/locale” with your favorite text editor and change an appropriate message without editing any template files.
As everyone who uses Magento knows, in most cases after each order, the customer receives an order confirmation email which contains some useful information about an order that has been just placed. However, sometimes, it would be great to provide some additional information alongside with an order confirmation – such as payment information. There are some ways in Magento for extending emails with custom info, but often they require a lot of time and deep technical knowledges. Let’s leave these ways for people who has an extra time and review the simple and fast way how to add an invoice information to the order confirmation email.